Last Updated: August 1, 2020
, (the “Site”) and online services (“Services”).
. “Affiliates” means companies related by common ownership or control. “Aggregated Information” means information about all of our users or specific groups or categories of users that we combine together so that it no longer identifies or references an individual user. "Goods" or “Products” means the physical objects made available via the Services."Store" means any entity using the Awayco Services. “Third Parties” means companies or persons not related by common ownership or control (i.e. non-affiliates) or other unrelated individuals. “Personal Information” means information or an opinion, whether true or not, relating to a living individual who is or can be reasonably identified either from that information or from that information in conjunction with other information that is in, or is likely to come into, the possession of, or be available to, Awayco.A Note About Children
We do not intentionally gather Personal Information from visitors who are under the age of 13. If a child under 13 submits Personal Information to Awayco and we learn that the Personal Information is the information of a child under 13, we will attempt to delete the information as soon as possible. If you believe that we might have any Personal Information from a child under 13, please contact us at firstname.lastname@example.org
A Note To Users Outside of Australia
What Types of Information does Awayco Gather About its Users?
Information you give us
We receive, store and process information, including Personal Information, that you make available to us when accessing or using our Site or Services. Examples include when you:
- fill in any form on the Site or Services, such as when you register or update the details of your account, or when you supply ID and other verification information;
- access or use the Site or Services, such as to search for products, make or accept bookings, pay for products, book or pay for any associated services that may be available, post comments or reviews, or communicate with other users;
- communicate with Awayco; and
- share information with another Member.
Google ID and Facebook Account
We allow you to use your Google ID and/or Facebook account to set up an account. Awayco does not have any control over, does not review and cannot be responsible for Third-Party websites, including Google and Facebook. If you wish to use your Google and/or Facebook account you are taken to the Google website and/or Facebook to login to your account and this information is then shared with us for the sole purpose of setting up your account. Any information that we collect from Google or Facebook may depend on the privacy settings you have with that provider, so please consult that provider’s privacy and data practices.Information we get from your use of our Site or Services
We also receive, store and process information, which may include Personal Information, when you access or use our Site or Services, including but not limited to:Mobile Data
When you use certain features of the Site, we may receive, store and process different types of information about your location, including general information (e.g. IP address, zip code) and more specific information (e.g. GPS-based functionality on mobile devices used to access the Services or specific features of the Services). If you access the Site through a mobile device and you do not want your device to provide us with location-tracking information, you can disable the GPS or other location-tracking functions on your device, provided your device allows you to do this. See your device manufacturer’s instructions for further details.Log Data
We may also receive, store and process “Log Data,” which is information that is automatically recorded by our servers whenever you access or use the Site, regardless of whether you are registered with Awayco or logged in to your account, such as your IP address, the date and time you access or use the Site, the hardware and software you are using, referring and exit pages and URLs, the number of clicks, device event information, pages viewed and the order of those pages, and the amount of time spent on particular pages.Cookies and other Tracking Technologies
How We Respond to Do Not Track Signals
While you may disable the usage of cookies through your browser settings, we do not change our practices in response to a “Do Not Track” signal in the HTTP header from your browser or mobile application. We track your activities if you click on advertisements for Awayco services on Third-Party platforms such as search engines and social networks, and may use analytics to track what you do in response to those advertisements.Analytics Services and Interest-Based Advertising
We may, either directly or through Third Parties we engage to provide services to us, also continue to track your behavior on our own Site for purposes of our own payments, customer support, analytics, research, product development, fraud prevention, risk assessment, regulatory compliance, investigation, as well as to enable you to use and access the Services and pay for your activities on the Services.
We collect, use, store and disclose information about you, including Personal Information for the following general purposes:
- to enable you to access and use the Services;
- to enable you to communicate with Accounts and other Users, including but not limited to sending messages or other information;
- to operate, protect, improve and optimize the Site, Services, Awayco’s business, and experience, such as to perform analytics, conduct research, personalize or otherwise customize your experience, and to provide customer service;
- to help create and maintain a trusted and safer environment on the Site and Services, such as detection and prevention of actual and potential fraud and other harmful activity, conducting investigations and risk assessments, enforcing our Terms of Service and other policies, verifying the address of your listings, verifying any identifications provided by you (including by comparing the photo on that identification to another photo you provide to us), and conducting checks against databases and information sources (such as but not limited to public government databases) for fraud detection and prevention, risk assessment and harm prevention purposes. In this regard, we may do any or all of the foregoing with or without further notifying you;
- to send you service, support and administrative messages, reminders, technical notices, updates, security alerts, and information requested by you;
- to send you marketing, advertising, and promotional messages and other information that may be of interest to you;
- to administer referral programs, rewards, surveys, sweepstakes, contests, or other promotional activities or events sponsored or managed by Awayco or our Third Party business partners; and
- to comply with our legal obligations, resolve any disputes that we may have , and enforce our agreements with Third Parties or otherwise.
User Testimonials and Feedback
We often receive testimonials and comments from Partners, Accounts and/or Users who have had positive experiences with our Services. We may post user feedback on the Site from time to time. We will share your feedback with your first name and last initial only. If we choose to post your first and last name along with your feedback, we will obtain your consent prior to posting your name with your feedback. If you make any comments on a blog or forum associated with the Site, you should be aware that any Personal Information you submit there can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to submit in these blogs and forums.When Awayco Discloses or Shares your Personal Information, and to Whom
Awayco aims to ensure that you have a seamless booking experience and professional customer service at Awayco Partners and Accounts.
When you submit a request to book or purchase products on Awayco, your personal information including your full name, email, telephone number, profile preferences and booking information will be made available to the Partner or Account with whom you have made the booking. This is necessary for the Partner or Account to identify you and provide you with an appropriate level of service to ensure your booking is a smooth experience.
By submitting a request to book gear on Awayco you agree for Awayco to disclose this information with the Partner or Account with whom you have booked. We may also disclose parts of your public profile; and any additional information you share with other Users. You may be contacted by the Partner or Account by chat, email or phone. We will not disclose this information unless there is a confirmed booking.
Your billing and payout information is processed by our Third-Party service provider, Stripe, where it is authenticated, encrypted on disk with AES-256 and stored on secure and separate hosting infrastructure. Stripe secures your data to the highest industry standards and is PCI DSS certified. Your billing information will never be shared with another user, Partner or Account.
When you use a Partner or Account’s products, we may ask you to review the products, or the Partner or Account. If you choose to provide a review, your review may be public on the Site.
The Site allows your public profile to be included in search engines, in which case your public profile and public pages will be indexed by search engines and may be published as search results. This option is enabled by default. We do not control the practices of Third-Party search engines, and they may use caches containing outdated information.We may distribute parts of the Site for display on sites operated by Awayco’s business partners and Partners or Accounts. Information from your public profile page may also be displayed.
We may also publish, disclose and use Aggregated Information and non-Personal Information for industry and market analysis, demographic profiling, marketing and advertising, and other business purposes.Business Transfers by Awayco
You may review, update, correct or delete the Personal Information in your account. If you would like to correct your information or cancel your account entirely, you can do so by emailing Awayco at email@example.com, and we will take reasonable steps to honor your request in a timely manner. Please also note that any reviews, forum postings and similar materials posted by you may continue to be publicly available on the Site in association with your first name, even after your account is cancelled. We may also retain an archived copy of your records as required by law or for legitimate business purposes.Securing your Personal Information
We are continuously implementing and updating administrative, technical, and physical security measures to help protect your Personal Information against unauthorized access, destruction or alteration. However, no method of transmission over the Internet, and no method of storing electronic information, can be 100% secure and we cannot guarantee the security of your transmissions to us and of your Personal Information that we store.Third-party Websites
Awayco Holdings Pty Limited
Attention: Privacy Officer
Suite 303 50 Holt St
Sydney, NSW 2011
You also have the right to complain to the regulator in your jurisdiction regarding our privacy management practices.Accessing Personal Information we Hold About You
If at any time you want to know what Personal Information we hold about you, you are welcome to request access to your record by contacting us in writing at the address above. Our file of your Personal Information will usually be made available to you within 14 business days.Retention of Information