Privacy

Last Updated: August 1, 2020

Awayco Holdings Pty Limited (hereinafter referred to as “Awayco”, “we”, “us”, or “our”) has prepared this Privacy Policy to describe to you our practices regarding Personal Information (as defined below) we collect from users of our website, located at www.awayco.com, (the “Site”) and online services (“Services”).

By submitting Personal Information through our Site or Services, you agree to the terms of this Privacy Policy and you expressly consent to the collection, use and disclosure of your Personal Information in accordance with this Privacy Policy.


Definitions
Where the definition of a term does not appear in this Privacy Policy, it shall be given its definition as outlined in our Terms of Service, available at www.awayco.com. “Affiliates” means companies related by common ownership or control. “Aggregated Information” means information about all of our users or specific groups or categories of users that we combine together so that it no longer identifies or references an individual user. "Goods" or “Products” means the physical objects made available via the Services."Store" means any entity using the Awayco Services. “Third Parties” means companies or persons not related by common ownership or control (i.e. non-affiliates) or other unrelated individuals. “Personal Information” means information or an opinion, whether true or not, relating to a living individual who is or can be reasonably identified either from that information or from that information in conjunction with other information that is in, or is likely to come into, the possession of, or be available to, Awayco.


A Note About Children
We do not intentionally gather Personal Information from visitors who are under the age of 13. If a child under 13 submits Personal Information to Awayco and we learn that the Personal Information is the information of a child under 13, we will attempt to delete the information as soon as possible. If you believe that we might have any Personal Information from a child under 13, please contact us at support@awayco.com.


A Note To Users Outside of Australia
If you are a non Australian user of the Site, by visiting the Site and providing us with data, you acknowledge and agree that your Personal Information may be used for the purposes identified in the Privacy Policy. In addition, your Personal Information may be used or disclosed in the country in which it was collected and in other countries, including Australia, where laws regarding processing of Personal Information may be less stringent than the laws in your country. We will comply with all applicable laws, including those relating to cross-border data disclosure. By providing your information, you consent to such use or disclosure.


What Types of Information does Awayco Gather About its Users?
Information you give us
We receive, store and process information, including Personal Information, that you make available to us when accessing or using our Site or Services. Examples include when you:
  • fill in any form on the Site or Services, such as when you register or update the details of your account, or when you supply ID and other verification information;
  • access or use the Site or Services, such as to search for products, make or accept bookings, pay for products, book or pay for any associated services that may be available, post comments or reviews, or communicate with other users;
  • communicate with Awayco; and
  • share information with another Member.
You may use your contact information, such as your email address or phone number to create or customise your account or to enable certain account features, for example, for login verification. If you provide us with your email address or phone number, you agree to receive emails to that email address or text messages to that phone number as the case may be. We may use your contact information to send you information about our Services, to market to you, and to help prevent spam, fraud, or abuse. When you receive newsletters or promotional communications from us, you may indicate a preference to stop receiving further communications from us and you will have the opportunity to “opt-out” by following the unsubscribe instructions provided in the e-mail or text message you receive or by contacting us directly (please see contact information below). You can also unsubscribe or opt-out from receiving these communications in your settings (in the “Account” section) when you login to your account. Despite your indicated e-mail or account preferences, we may send you service-related communications, including notices of any updates to our Terms of Service or Privacy Policy. If you do not agree to provide this information we may be unable to provide our services to you.


Google ID and Facebook Account
We allow you to use your Google ID and/or Facebook account to set up an account. Awayco does not have any control over, does not review and cannot be responsible for Third-Party websites, including Google and Facebook. If you wish to use your Google and/or Facebook account you are taken to the Google website and/or Facebook to login to your account and this information is then shared with us for the sole purpose of setting up your account. Any information that we collect from Google or Facebook may depend on the privacy settings you have with that provider, so please consult that provider’s privacy and data practices.


Information we get from your use of our Site or Services
We also receive, store and process information, which may include Personal Information, when you access or use our Site or Services, including but not limited to:


Mobile Data
When you use certain features of the Site, we may receive, store and process different types of information about your location, including general information (e.g. IP address, zip code) and more specific information (e.g. GPS-based functionality on mobile devices used to access the Services or specific features of the Services). If you access the Site through a mobile device and you do not want your device to provide us with location-tracking information, you can disable the GPS or other location-tracking functions on your device, provided your device allows you to do this. See your device manufacturer’s instructions for further details.


Log Data
We may also receive, store and process “Log Data,” which is information that is automatically recorded by our servers whenever you access or use the Site, regardless of whether you are registered with Awayco or logged in to your account, such as your IP address, the date and time you access or use the Site, the hardware and software you are using, referring and exit pages and URLs, the number of clicks, device event information, pages viewed and the order of those pages, and the amount of time spent on particular pages.


Cookies and other Tracking Technologies
Awayco uses cookies and other similar technologies on the Site. Cookies are small pieces of information that a website sends to your computer’s hard drive while you are viewing the website. We may use both session cookies (which expire once you close your web browser) and persistent cookies (which stay on your computer until you delete them) to provide you with a more personal and interactive experience on our Site. We may also allow our business partners to use their cookies and other tracking technologies on the Site. As a result, when you access or use the Site, you will provide or make available certain information to us and to our business partners. In addition, we use “Pixel Tags” (also referred to as clear Gifs, Web beacons, or Web bugs). Pixel Tags are tiny graphic images with a unique identifier, similar in function to Cookies, that are used to track online movements of Web users. In contrast to Cookies, which are stored on a user’s computer hard drive, Pixel Tags are embedded invisibly in Web pages. When we post videos, Third Parties may use local shared objects, known as “Flash Cookies,” to store your preferences for volume control or to personalize certain video features. Flash Cookies are different from browser Cookies because of the amount and type of data and how the data is stored. Cookie management tools provided by your browser will not remove Flash Cookies. To learn how to manage privacy and storage settings for Flash Cookies, click here: macromedia.com/support


How We Respond to Do Not Track Signals
While you may disable the usage of cookies through your browser settings, we do not change our practices in response to a “Do Not Track” signal in the HTTP header from your browser or mobile application. We track your activities if you click on advertisements for Awayco services on Third-Party platforms such as search engines and social networks, and may use analytics to track what you do in response to those advertisements.


Analytics Services and Interest-Based Advertising
We may, either directly or through Third Parties we engage to provide services to us, also continue to track your behavior on our own Site for purposes of our own payments, customer support, analytics, research, product development, fraud prevention, risk assessment, regulatory compliance, investigation, as well as to enable you to use and access the Services and pay for your activities on the Services.

We may also, either directly or through Third-Parties we engage to provide services to us, track your behavior on our own Site to market and advertise our services to you on the Site and Third-Party websites. Third Parties that use cookies and other tracking technologies to deliver targeted advertisements on our Services and/or Third-Party websites may offer you a way to prevent such targeted advertisements by opting-out at the websites of industry groups such as the Network Advertising Initiative and/or the Digital Advertising Alliance. You may also be able to control advertising cookies provided by publishers, for example Google’s Ad Preference Manager. Please note that even if you choose to opt-out of receiving targeted advertising, you may still receive advertising on or about the Site – it just will not be tailored to your interests. In addition, if you disable cookies, you may lose some of the features and functionality of using our Site or Services, as cookies are necessary to track and enhance your use and access.


How Awayco Uses and Processes the Information that you Provide or Make Available
We collect, use, store and disclose information about you, including Personal Information for the following general purposes:
  • to enable you to access and use the Services;
  • to enable you to communicate with Accounts and other Users, including but not limited to sending messages or other information;
  • to operate, protect, improve and optimize the Site, Services, Awayco’s business, and experience, such as to perform analytics, conduct research, personalize or otherwise customize your experience, and to provide customer service;
  • to help create and maintain a trusted and safer environment on the Site and Services, such as detection and prevention of actual and potential fraud and other harmful activity, conducting investigations and risk assessments, enforcing our Terms of Service and other policies, verifying the address of your listings, verifying any identifications provided by you (including by comparing the photo on that identification to another photo you provide to us), and conducting checks against databases and information sources (such as but not limited to public government databases) for fraud detection and prevention, risk assessment and harm prevention purposes. In this regard, we may do any or all of the foregoing with or without further notifying you;
  • to send you service, support and administrative messages, reminders, technical notices, updates, security alerts, and information requested by you;
  • to send you marketing, advertising, and promotional messages and other information that may be of interest to you;
  • to administer referral programs, rewards, surveys, sweepstakes, contests, or other promotional activities or events sponsored or managed by Awayco or our Third Party business partners; and
  • to comply with our legal obligations, resolve any disputes that we may have , and enforce our agreements with Third Parties or otherwise.
User Testimonials and Feedback
We often receive testimonials and comments from Partners, Accounts and/or Users who have had positive experiences with our Services. We may post user feedback on the Site from time to time. We will share your feedback with your first name and last initial only. If we choose to post your first and last name along with your feedback, we will obtain your consent prior to posting your name with your feedback. If you make any comments on a blog or forum associated with the Site, you should be aware that any Personal Information you submit there can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to submit in these blogs and forums.


When Awayco Discloses or Shares your Personal Information, and to Whom
Awayco aims to ensure that you have a seamless booking experience and professional customer service at Awayco Partners and Accounts.

When you submit a request to book or purchase products on Awayco, your personal information including your full name, email, telephone number, profile preferences and booking information will be made available to the Partner or Account with whom you have made the booking. This is necessary for the Partner or Account to identify you and provide you with an appropriate level of service to ensure your booking is a smooth experience.

By submitting a request to book gear on Awayco you agree for Awayco to disclose this information with the Partner or Account with whom you have booked. We may also disclose parts of your public profile; and any additional information you share with other Users. You may be contacted by the Partner or Account by chat, email or phone. We will not disclose this information unless there is a confirmed booking.

Your billing and payout information is processed by our Third-Party service provider, Stripe, where it is authenticated, encrypted on disk with AES-256 and stored on secure and separate hosting infrastructure. Stripe secures your data to the highest industry standards and is PCI DSS certified. Your billing information will never be shared with another user, Partner or Account.

When you use a Partner or Account’s products, we may ask you to review the products, or the Partner or Account. If you choose to provide a review, your review may be public on the Site.

The Site allows your public profile to be included in search engines, in which case your public profile and public pages will be indexed by search engines and may be published as search results. This option is enabled by default. We do not control the practices of Third-Party search engines, and they may use caches containing outdated information.We may distribute parts of the Site for display on sites operated by Awayco’s business partners and Partners or Accounts. Information from your public profile page may also be displayed.

Awayco may provide your Personal Information to its Third-Party partners as needed (including Stripe) and their employees, to use and process your Personal Information in the same way and to the same extent that we are permitted to under this Privacy Policy. These related entities and Third-Party partners comply with the same obligations that we have to protect your Personal Information under this Privacy Policy.

You acknowledge, consent and agree that Awayco may access, preserve and disclose your Personal Information, account information and/or Aggregated Information if required to do so by law or in a good faith belief that such access, booking or disclosure is reasonably necessary (a) to respond to claims asserted against Awayco; (b) to comply with legal process (for example, subpoenas and warrants), including legal process associated with national security and law enforcement; (c) to enforce and administer our agreements with users, such as the Terms of Service and this Privacy Policy; (d) for fraud prevention, risk assessment, investigation, customer support, product development and de-bugging purposes; or (e) to protect the rights, property or personal safety of Awayco, its users or members of the public.

We may also publish, disclose and use Aggregated Information and non-Personal Information for industry and market analysis, demographic profiling, marketing and advertising, and other business purposes.


Business Transfers by Awayco
If Awayco undertakes or is involved in any merger, acquisition, reorganization, sale of assets or bankruptcy or insolvency event, then we may sell, transfer or share some or all of our assets, including your Personal Information. If another company acquires our company, business, or assets, that company will possess the Personal Information collected by us and will assume the rights and obligations regarding your Personal Information as described in this Privacy Policy.


How to Access, Change or Delete your Information, or Cancel your Awayco Account
You may review, update, correct or delete the Personal Information in your account. If you would like to correct your information or cancel your account entirely, you can do so by emailing Awayco at support@awayco.com, and we will take reasonable steps to honor your request in a timely manner. Please also note that any reviews, forum postings and similar materials posted by you may continue to be publicly available on the Site in association with your first name, even after your account is cancelled. We may also retain an archived copy of your records as required by law or for legitimate business purposes.


Securing your Personal Information
We are continuously implementing and updating administrative, technical, and physical security measures to help protect your Personal Information against unauthorized access, destruction or alteration. However, no method of transmission over the Internet, and no method of storing electronic information, can be 100% secure and we cannot guarantee the security of your transmissions to us and of your Personal Information that we store.


Third-party Websites
The Site may contain links to other websites not owned or controlled by Awayco. Awayco does not have any control over, do not review, and cannot be responsible for, these Third-Party websites. These other websites may place their own cookies, web beacons or other files on your device, or collect and solicit Personal Information from you. Please be aware that the terms of this Privacy Policy do not apply to these outside websites or content, or to any collection of your Personal Information after you click on links to such outside websites. We encourage you to read the privacy policies of every website you visit. The links to third party websites or locations are for your convenience and do not signify our endorsement of such third parties or their products, content or websites. 'Third-Party websites' includes Google and Facebook sites.

Some portions of the Services implement Google Maps/Earth mapping services. Your use of Google Maps/Earth is subject to Google’s terms of use (located at www.google.com/intl/en_us/help/terms_maps.html) and Google’s privacy policy (located at www.google.com/privacy.html), as may be amended by Google from time to time.If you have any questions or concerns or complaints about our Privacy Policy or our data collection or processing practices, or if you want to report any security violations to us, please contact us at the following address or phone number:
Awayco Holdings Pty Limited
Attention: Privacy Officer
Suite 303 50 Holt St 
Sydney, NSW 2011
AUSTRALIA
support@awayco.com 

You also have the right to complain to the regulator in your jurisdiction regarding our privacy management practices.


Accessing Personal Information we Hold About You
If at any time you want to know what Personal Information we hold about you, you are welcome to request access to your record by contacting us in writing at the address above. Our file of your Personal Information will usually be made available to you within 14 business days.


Retention of Information
When we no longer need to use your Personal Information, we will take steps to properly de-identify or destroy it.


Changes to this Privacy Policy
We may change how we collect and /or use Personal Information. We reserve the right to change this Privacy Policy at any time and notify you by posting an updated version of this Privacy Policy on the Site. If we make material changes to the Privacy Policy or the way we use Personal Information, we will notify you either by email, or via a prominent notice on the Site, or where necessary we will seek your prior consent. We will also update the “Last Updated” date at the top of this Privacy Policy. If we let you know of changes through an email communication, then the date on which we send the email will be deemed to be the date of your receipt of that email.

It’s important that you review the changed Privacy Policy. If you do not agree to the changed Privacy Policy, then we will not be able to continue providing the Site or Services to you, and your only option will be to stop accessing the Site or Services and deactivate your account.

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