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support@awayco.com

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Frequently Asked Questions

What does it cost to create an Awayco store?

It is free to create an Awayco store. Awayco works on a commission model, charging a percentage per booking depending on the volume of transactions per month. Read more about pricing here.

What is included in the Awayco product?

The Awayco software includes the customer-facing Shopfront, the Admin app to oversee your store and inventory, and the Shop app to manage reservations.

What percentage of sales does Awayco take?

The percentage of sales is calculated by the volume of transactions per month, with no minimum required number of transactions. The more transactions undertaken the lower the percentage taken by Awayco.

What are the different pricing options?

Awayco offers different pricing structures depending on how many transactions per month a store makes. Stores move automatically to higher tiers (and better pricing!) as they increase their transaction volume.

Do I have to pay for my Awayco domain?

No, Awayco provides a shopfront with a custom domain name free of charge.

How do I create my store?

Once you have signed up to Awayco you will be sent the link to create your store. Follow our guide on setting up your store here.

Can I customise my store?

Yes, it is possible to customise the design of your Awayco store to seamlessly match your existing website and brand, including the logo, header, fonts, and colour scheme.

How do customers find out about my store?

Store information including hours, location, contact, and more are available on a store’s Awayco shopfront. These can all easily be edited using the Admin app.

I have multiple store locations, do I need multiple Awayco shopfronts?

No, you can manage and rent out your inventory using one Shopfront and Admin app for your convenience. The locations of products are displayed on the Shopfront when customers rent them.

How do customers make reservations?

Reservations are made through a store’s Shopfront. Customers are able to view the store’s inventory and select items to be added to their reservation. Once the booking is completed, both the customer and the store will be notified via email.

What if a rental is damaged?

Stores can set their rental terms and conditions, including damage policy using the Awayco software. If a customer damages a rental, it is quick and easy to charge for repairs and temporarily remove the damaged product from the inventory.

How do customers change, extend, or cancel reservations?

Customers can manage reservations by logging into their account on the Shopfront and clicking on the reservation details. Stores can manage reservations on a customer's behalf using the Admin app.

Do reservations have a cancellation fee?

Reservations can be cancelled up to 48 hours before without any fee. If cancelled within 48 hours before the booking, customers will be charged 50% of the booking. If cancelled within 24 hours of the reservation, customers will be charged the full amount of the booking.

Is there a fee for late rentals?

Late returns will be charged the full daily price for each late day to discourage impacting other customer’s bookings.

How do I add products to my store?

You can update your inventory, including adding and removing products, using the Admin app. To see how easy it is to manage your inventory with Awayco, read our guide on how to upload new products here.

Is there a limit to the number of products I can add?

No, you can add as many products as required to your Awayco store.

Can I offer multiple versions of a product?

Yes, it is possible to add multiple variants of a product, such as colour and size.

Can I rent out multiple products in a kit?

Yes, it is possible to offer products bundled together to encourage customers to rent and upsell products.