Petstock transforms In-store Experience with Awayco's Mobile POS
26 May, 2025
Petstock is a leading pet specialty retailer with locations across Australia and New Zealand, is known for delivering a seamless, high-touch customer experience across pet supplies, grooming, and veterinary services. As the company scaled, their stores experienced a surge in customer foot traffic, driven by the growing popularity of their loyalty program and appointment-based services.
To maintain fast, personalised service across the floor—and minimise long queues at checkout—Petstock partnered with Awayco to develop and deploy its all-in-one Mobile POS system across key stores.
To maintain fast, personalised service across the floor—and minimise long queues at checkout—Petstock partnered with Awayco to develop and deploy its all-in-one Mobile POS system across key stores.
Growing Customer Demand, Clunky Checkout Processes
As more customers visited Petstock stores for grooming, DIY dog washes, and retail purchases, traditional fixed checkout points quickly became a bottleneck—especially during weekends and peak hours.Staff were juggling separate barcode scanners and EFTPOS terminals to manage sales, often dealing with bigger queues. This not only slowed transactions but disrupted the customer experience, particularly in the pet product aisles where quick checkouts were essential.
As more customers visited Petstock stores for grooming, DIY dog washes, and retail purchases, traditional fixed checkout points quickly became a bottleneck—especially during weekends and peak hours.Staff were juggling separate barcode scanners and EFTPOS terminals to manage sales, often dealing with bigger queues. This not only slowed transactions but disrupted the customer experience, particularly in the pet product aisles where quick checkouts were essential.
“Customers were getting great service, but then waiting in line to pay. It broke the flow of the experience. We needed a better way to complete transactions on the spot.”
— Petstock Store Manager, Pakenham Petstock Store
Checkout anywhere with Awayco Mobile POS
To create a frictionless checkout experience, Petstock rolled out Awayco's Mobile POS-
a lightweight, handheld Android device combining barcode scanning, card payments, and sales processing in one system.Now, store staff can complete sales anywhere on the shop floor—from the dog food aisle to the grooming bay—without relying on fixed terminals. The integrated barcode scanner and payment terminal eliminate the need for clunky hardware, while fast-loading Awayco software ensures staff can transact within seconds.
To create a frictionless checkout experience, Petstock rolled out Awayco's Mobile POS-
a lightweight, handheld Android device combining barcode scanning, card payments, and sales processing in one system.Now, store staff can complete sales anywhere on the shop floor—from the dog food aisle to the grooming bay—without relying on fixed terminals. The integrated barcode scanner and payment terminal eliminate the need for clunky hardware, while fast-loading Awayco software ensures staff can transact within seconds.
“Staff don’t need to pair devices or jump between apps. Everything they need is right there—scan, sell, pay, done. It’s allowed us to serve more customers, faster.”
— Lead Business Analyst, Petstock
Faster Checkouts, Happier Customers, Higher Conversion
Since implementing Awayco Mobile POS, Petstock stores have seen checkout times cut. Store staff now move fluidly through the space, engaging customers, checking inventory, and finalising sales without sending customers to a queue.
• Faster checkout times
• Single device for scanning, selling, and payment
The rollout of Awayco’s Mobile POS aligns with Petstock’s broader investment in customer-centric technology, giving sales reps the tools that match the care and attention customers expect in-store.
Since implementing Awayco Mobile POS, Petstock stores have seen checkout times cut. Store staff now move fluidly through the space, engaging customers, checking inventory, and finalising sales without sending customers to a queue.
• Faster checkout times
• Single device for scanning, selling, and payment
The rollout of Awayco’s Mobile POS aligns with Petstock’s broader investment in customer-centric technology, giving sales reps the tools that match the care and attention customers expect in-store.
With Awayco Mobile POS, checkout becomes part of the service, not an afterthought. That helps us stay focused on what matters—our customers and their pets.”
— Lead Business Analyst, Petstock
The Mobile POS for
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POS delivers the security, controls, and compliance that IT leaders demand
Tap to pay on Android.
Accept contactless payments — no terminal required.
Fast, secure checkout anywhere in-store.
Built-in Android security. Total payment flexibility.
Loyalty that drives sales.
Seamless loyalty at checkout — no extra apps. Empower staff with insights and personalised rewards. Built to scale across brands, tiers, and regions.
