Introduction

Mobile technology has become mission-critical for enterprise retailers. From mobile POS systems on the shop floor to customer-facing shopping apps and loyalty programs, mobile apps are now central to delivering an omnichannel retail experience. Retail executives know that a well-designed app can boost sales, streamline operations, and increase customer loyalty. The key question is how to acquire these apps: do you build a custom app in-house or buy an off-the-shelf platform solution? The “build vs. buy” decision isn’t just an IT issue – it’s a strategic economic choice that can impact timelines, budgets, and long-term ROI. In this deep-dive, we’ll explore the true costs, benefits, and trade-offs of building a custom mobile app versus buying a platform-based solution, with a focus on enterprise retail scenarios. We’ll also look at how template-driven app frameworks (like Awayco’s approach) can deliver major cost savings and scalability, reducing the total cost of ownership.

Executives and managers are often pressed for time, so this article breaks down the concepts in clear terms with concise sections. By the end, you should have a solid grasp of the economics behind build vs. buy for retail mobile apps – and which approach can maximise value for your organisation. Let’s start by understanding why mobile apps are so essential in retail today, setting the stage for the build vs. buy comparison.

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Why Mobile Apps Are Essential for Retailers

In modern retail, mobile apps aren’t optional – they’re foundational to a competitive strategy. Shoppers increasingly expect seamless digital experiences integrated with brick-and-mortar shopping. For example, a mobile app can enable “endless aisle” capabilities (letting customers browse extended online inventory in-store), provide mobile checkout to eliminate queues, and power personalised loyalty rewards at the point of sale. Enterprise retailers are adopting mobile point-of-sale (POS) tablets for store associates, clienteling apps to personalise service, and consumer-facing apps for shopping and loyalty.

These mobile initiatives have a direct impact on sales and customer satisfaction. Many retailers report that customers who use their mobile app spend more per purchase and visit more frequently. In fact, industry surveys show that 74% of retailers agree mobile apps are essential for driving profitability, and app users tend to have a higher average order value (often 70%+ higher) than non-app users. Mobile apps drive higher conversion rates compared to mobile websites, thanks to their smoother performance and personalized experience. They also enable engagement tools like push notifications and in-app messaging, boosting customer retention and lifetime value.

Given these benefits, it’s no surprise that enterprise retailers view mobile apps as crucial to long-term success – 85% of retail decision-makers say investing in mobile app technology is critical for the future. Retail brands from supermarkets to fashion chains are therefore investing heavily in mobile solutions to stay competitive. The challenge is that developing and deploying these apps can be expensive and complex. This is where the build vs. buy dilemma comes in: retailers must decide whether to build custom mobile applications with their own development resources or buy into a pre-built platform or framework that can be configured to their needs. Each path has vastly different cost structures and implications for ROI, which we’ll examine next.

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Build vs. Buy: Defining the Options

“Build vs. buy” refers to the choice between developing a software solution in-house (or via a contracted development team) versus purchasing or subscribing to an existing third-party software platform. In our context, the choice is whether to build a custom mobile app for your retail enterprise from scratch, or to buy an off-the-shelf mobile app platform (or template-based framework) and adapt it to your business.

• Building (Custom Development): This means creating the mobile app internally or hiring developers to do it, tailoring every aspect to your requirements. A custom-build offers full control and potentially a unique feature set that aligns exactly with your business processes. Some large retail organisations choose to build if the app’s functionality is a core differentiator for their brand. For example, a retailer might build a bespoke shopping app with novel features that they see as a competitive advantage or proprietary innovation. However, building from scratch comes with significant costs – not only the engineering effort to develop the app, but also ongoing maintenance, updates, and the opportunity cost of tying up your team’s resources. We will delve into these costs shortly.
• Buying (Platform Solution): This involves acquiring a ready-made solution – for instance, licensing a modular app platform designed for retail, and configuring it to your needs. “Buying” in this sense could mean subscribing to a Software-as-a-Service product or purchasing a licence for a mobile app framework. Such platforms often come with pre-built modules (e.g. inventory management, mobile checkout, loyalty program integration) that are commonly needed by retailers. An example is Awayco’s mobile POS platform, which provides a template-driven app framework that large retailers can roll out with minimal custom development. Buying a solution offers speed and proven reliability: you get a tried-and-tested app out of the box, and the vendor handles much of the upkeep like updates, security, and new feature development. The trade-off is less flexibility – you might have to adapt some of your processes to fit the software, and there’s typically a recurring cost (subscription or licence fee) as well as reliance on the vendor for support.

In practice, the decision isn’t black-and-white. Some retailers adopt a hybrid approach – for instance, buying a platform but doing additional custom development on top of it, or building certain features while relying on third-party modules for others. But for clarity, we’ll compare the two ends of the spectrum: fully custom vs. fully off-the-shelf. The critical factor guiding this decision should be a clear-eyed look at the economics: Which approach delivers the needed functionality at the best cost-benefit ratio and with acceptable risk?

Before jumping to cost, it’s worth noting a guiding principle: If the app’s functionality will significantly differentiate your customer experience or operations, building might be worth the investment; if not, a proven off-the-shelf solution usually makes more economic sense. Many IT leaders start with this question to frame the decision. Now, let’s break down the cost components and ROI factors for build vs. buy in detail.

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Cost Breakdown: Custom Development vs. Platform Solution

When comparing a custom app vs. a platform approach, cost is a major factor. However, cost isn’t just a one-time number – it spans the initial investment and the ongoing expenses over the app’s lifecycle (the total cost of ownership). Let’s examine the key cost elements:

Upfront Development Costs

For a custom-built mobile app, upfront costs are typically very high. You’ll need to fund the design and development of the application from ground zero. This includes: hiring developers (or paying an agency), UX/UI design work, quality assurance testing, and project management. Enterprise apps also require robust backend infrastructure and integration with existing systems (like your ERP, e-commerce platform, CRM, etc.). All of this adds up.

• Development cost range: Industry data shows that developing a moderately complex mobile app can easily cost in the six figures. For enterprise-grade apps, it’s common for development to range anywhere from $200,000 to $500,000 (or more) by the time you reach a version 1.0 launch. The more complex the app (e.g. many features, custom integrations, support for millions of users), the higher the cost – some large retail apps have budgets well into the millions. Even “simple” apps require tens of thousands of dollars due to the need for professional design, multiple platforms (iOS, Android), and rigorous testing for security and stability.
• Timeline (time is money): Don’t forget that development time itself carries a cost. A custom project could take 6 to 12 months or longer to go from concept to deployment. Those months of development translate into salaries for the project team. They also represent an opportunity cost – during that time, you are not reaping the benefits of the app (e.g. improved sales or efficiency), which has an implied cost in terms of lost potential revenue. We’ll talk more about time-to-market in the ROI section, but it’s important to note here that longer development means higher total cost before you see any return.

For a platform or template-based app, upfront costs are usually much lower. You are essentially paying for configuration and deployment rather than full development. Typical upfront expenses when buying a solution might include:

• Licensing or setup fee: Many enterprise software platforms charge an initial licence fee or setup fee. This could range widely – for example, it might be a five-figure sum to get your instance of the app up and running. Compared to building from scratch, this is often significantly cheaper; you’re leveraging software that’s already been built and proven elsewhere.
• Integration and customisation: While you aren’t building core features from nothing, you will likely spend on integrating the platform with your existing systems (e.g. hooking the app into your product database, user accounts, payment gateways). You may also invest in customising the UI or certain workflows to fit your brand. This requires some technical work (often the vendor or a third-party integrator can handle it). The cost here is usually lower than building those features outright, since the platform provides the base and you’re just doing incremental tweaks. Still, it’s wise to budget for some professional services or internal developer time for integration. This might be, say, $20,000–$50,000 depending on complexity – a fraction of custom-building an entire app.

Overall, upfront, a platform approach can save a retailer hundreds of thousands of dollars in development costs. For example, instead of spending $300k and a year to build a mobile POS app, a retailer might spend perhaps $50k-$100k on initial licence and setup for a ready-made mobile POS solution and have it operational in a couple of months. The difference in capital expenditure is stark.

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Ongoing Maintenance and Hidden Costs

Initial development is just one part of the cost equation. Maintaining and supporting the app over time also carries substantial costs – and this is an area where the build vs. buy economics differ greatly.

When you build a custom app, you are also signing up for all the ongoing responsibilities that come with it:

• Maintenance and updates: After launch, an app requires continuous maintenance. Bugs will inevitably surface and need fixing. Operating system updates (like new versions of iOS/Android) may require your app to be updated to remain compatible. New device form factors might emerge (imagine having to adjust your app for new screen sizes or technologies). Additionally, user feedback and evolving business needs will drive enhancements and new features. All of this means you need a development team (or support contract) available for the life of the app. A common rule of thumb is to budget 15–20% of the initial development cost per year for maintenance. For instance, if your app cost $400k to build, you might expect ~$60k–$80k per year in ongoing expenses to keep it running optimally. Over a 5-year period, these maintenance costs can approach or exceed the initial build cost itself.
• Infrastructure and operations: Enterprise mobile apps often require server infrastructure – databases, APIs, integration middleware, etc. If you build your own solution, you must host and manage these. That entails cloud hosting fees or data center costs, monitoring systems, security measures, and possibly a team to manage operations (DevOps engineers, IT support). These operational costs can be significant and are easy to overlook when planning. High availability and security (especially for handling customer data or payments) are critical in retail and require ongoing investment.
• Support & training: With a custom solution, your internal team is the support team. Store staff or end-users will need training on the new app. Any issues they encounter – from login problems to glitches – your company must resolve. You may need to establish a helpdesk or dedicate support personnel. Additionally, documentation and training materials have to be created in-house. These efforts translate to labour costs and possibly productivity costs if the app has downtime or bugs that disrupt operations.
• Upgrades and improvements: Technology never stands still. Over a few years, you might find parts of your custom app’s tech stack become outdated. For example, you may need to modernise the app to use a new payment method (say, a digital wallet that’s gained popularity) or to comply with new security standards. With a custom build, those upgrades are on you to implement. That could mean scheduling major redevelopment projects every few years to keep the app modern. This is akin to technical debt – an often hidden cost of building your own software.

Now consider the platform solution scenario. When you buy into a platform, many of these ongoing costs are handled or reduced:

• Vendor maintenance: A huge advantage of buying is that the vendor takes care of core maintenance and updates. The provider of the software (e.g. Awayco for a mobile retail platform) will typically handle bug fixes, ensure compatibility with the latest OS versions, and roll out regular updates/improvements to all clients. You benefit from continuous improvement without bearing the full cost yourself. Essentially, the maintenance cost is “shared” across all the vendor’s clients and funded by your subscription/licence fees.
• Infrastructure included: If the platform is offered as a cloud service (SaaS), then the infrastructure is usually managed by the vendor. You don’t have to run your own servers; the app’s backend is hosted by the provider with scalable cloud resources. This saves on IT operational costs and also means the vendor is responsible for uptime, security patches, backups, and so on. (If the solution is on-premises, some infra costs might still apply to you, but many modern retail app platforms are cloud-based for convenience and scalability.)
• Lower support burden: Vendors often provide documentation, customer support, and sometimes even training for their platform. Your internal IT team is not solely responsible for supporting the app – if something goes wrong, you have the vendor’s support team to call on. Additionally, because the software is standardised across multiple clients, it’s likely to be more stable out-of-the-box, with many common bugs ironed out through use by others. Your staff will still need training on how to use the system in your context, but you may receive training resources from the vendor to accelerate this. Overall, the ongoing support effort from your side tends to be lower than with a custom app.
• Predictable ongoing costs: In a buy scenario, the ongoing costs mostly come in the form of subscription or licence fees. For example, the platform might charge an annual licence per store or per user, or a monthly subscription for the service. This is a predictable expenditure that can be planned for in the budget. It often scales with usage (e.g. if you add more stores or users, you pay more), but ideally those costs scale in line with the business value you’re getting (more stores using it means more sales being processed, etc.). Importantly, there are usually fewer surprise costs – you’re less likely to suddenly need an extra $50k for a major refactor, because the vendor continuously evolves the product as part of their service.

It’s worth noting that buying isn’t free of hidden costs entirely. Key things to consider include customisation costs (if the off-the-shelf solution needs tweaks to fit your processes, you may incur services fees or need minor in-house dev work) and potential vendor increases (ensure the pricing model will remain sustainable if your usage grows, so you’re not hit with unsustainable fees down the road). But in general, the total cost of ownership (TCO) for a bought solution often remains lower because of economies of scale – the vendor spreads development and maintenance costs across many clients, whereas a custom build you shoulder 100% of those costs yourself.

Comparison of cumulative costs over 5 years for building a custom app versus buying a platform solution. The custom-build (orange line) has a large upfront cost and higher ongoing maintenance each year, leading to a much higher total cost by year 5. The platform solution (green line) starts with a lower initial investment and has lower annual costs (mainly subscription fees), resulting in a significantly lower total cost of ownership over the same period. In this example, the 5-year TCO for the “buy” option is roughly 35% less than the “build” option.

As the above chart illustrates, over a multi-year period a custom-built solution can cost dramatically more than a purchased solution when you account for maintenance and updates. Even though a platform involves continuous payments, the overall outlay tends to be lower and more predictable. In an economic analysis, you should project at least 3-5 years out; many retailers find that the break-even point where a custom build’s cumulative cost might catch up to a subscription’s cost is far beyond the useful life of the app (if it ever occurs at all).

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Other Hidden Costs and Considerations

In addition to direct costs, there are a few other economic factors worth considering:

• Opportunity Cost of Engineering Resources: If your IT and developer teams are busy building an app, they are not working on other projects. For a retailer, those other projects could be core business innovations or improvements to your e-commerce site, etc. The opportunity cost of building software is high if software development is not a core strength of your organisation. By buying a solution, you free up your team’s capacity to focus on things that truly differentiate your brand (for instance, optimizing the in-store experience or analyzing customer data for insights), rather than reinventing technology that could be procured.
• Risk of Project Delays or Failure: Custom software projects carry risk. They can run over time and budget, or sometimes fail to meet objectives. Unforeseen technical challenges or scope creep can significantly increase the cost from initial estimates. These risks are themselves an economic consideration – many companies have sunk large investments into proprietary apps that were delivered late or never fully realized their goals. With an off-the-shelf product, much of that risk is mitigated: the product already exists and has proven its viability with other customers. The implementation of a platform can still face challenges, but the scope is narrower (configuration vs. creation). In short, buying is usually a safer bet in terms of guaranteeing you actually get a working solution on time.
• Scalability Costs: Think about how your needs might grow. If your business doubles in size or you expand to new regions, a custom app might need significant further development to scale (e.g. rewriting parts for performance, adding new features for new markets, etc.). A good platform, on the other hand, is built to scale up easily – you might just upgrade your subscription tier or enable additional modules. This can represent a cost saving in the long run, which leads us to the next section on scalability and future-proofing.

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Speed to Market and ROI

Cost is one side of the coin; return on investment (ROI) and the speed at which that return is realized are equally important in the build vs. buy decision. In retail, timing can be crucial – being late to deploy a new customer-facing technology can mean lost market share or revenue. Let’s compare build vs. buy in terms of time-to-market and how that affects ROI:

Deployment Speed

A custom build typically has a long lead time. As mentioned, developing an enterprise mobile app from scratch can take many months to over a year. This means if you decide today to build your mobile app in-house, you might not have a deployable product in stores until, say, next holiday season. In the fast-paced retail sector, that delay could be costly. For example, if mobile POS could have saved customers from queuing this year, a delay means a year’s worth of shoppers continuing to face a pain point (and possibly taking their business elsewhere). Speed matters for capitalising on trends and meeting customer expectations.

On the other hand, buying a platform solution can dramatically accelerate time-to-market. Many retail app platforms boast deployment times of a few weeks to a few months. Since the core product is already built, your timeline is mostly about configuring, integrating, and testing in your environment. For instance, an off-the-shelf mobile POS system could potentially be rolled out across your stores in a quarter, rather than a year. One study found that organisations that optimised their build vs. buy decision achieved around 30% faster time-to-market on average. Faster deployment means you start reaping the benefits sooner.

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Realising ROI

ROI for a mobile app comes from the value it delivers – increased sales, higher efficiency, improved loyalty, etc. The sooner the app is up and running, the sooner those returns start accruing. This has a time value: an app that boosts revenue by $50k a month, launched 6 months earlier, generates an extra $300k that would have been missed if launch was delayed by a lengthy build. So, choosing a path that gets you the solution faster improves the net present value of the project’s returns.

Additionally, ROI can be higher with a purchased solution because you are leveraging proven technology. A platform that has been deployed at multiple retailers has been refined to drive results – it likely has a user-friendly interface (ensuring employees actually use it effectively), optimisations that drive higher sales, and analytics built-in to track performance. When you build custom, there is a risk that the first version of your app might not be perfectly optimised and could require iterative improvements (more time and money) before it truly delivers strong ROI. With a mature product, you can hit the ground running. For example, if a platform includes a well-designed loyalty module, you might quickly see increases in repeat purchases, whereas designing a loyalty feature from scratch might take several iterations to get right.

It’s also important to note success rate: many custom software initiatives fail to meet their ROI targets because of cost overruns or under-utilisation by staff/customers. Buying a solution that is already successful elsewhere de-risks the outcome. In fact, research by Forrester indicates that 67% of failed software implementations are due to misguided build vs. buy decisions – essentially, companies sometimes choose to build when they should have bought, resulting in failure or wasted investment. This underscores how picking the right approach directly affects whether you see a return or not.

In summary, from an ROI perspective:

• Building = potentially tailored ROI (if you get it right) but delayed and at higher risk; ROI is realised later and the break-even point (where gains surpass investment) is pushed further out due to the big upfront cost.
• Buying = faster path to ROI, likely more immediate gains, and a higher chance of actually achieving the expected ROI since the solution’s efficacy is proven. Your initial investment is lower, so you break even faster, and everything after that is net benefit.

One more ROI factor to consider is business agility. Retail trends change quickly – whether it’s a new payment method (like buy-now-pay-later services), a new customer engagement channel, or shifts in consumer behavior. A platform can usually adapt quicker (since the vendor will update the software for all clients, you get new features with minimal effort), whereas if you built your app, any pivot or addition is another mini-project. If staying agile and capitalising on new opportunities quickly is part of your ROI equation, the buy approach offers more flexibility. This ties into the next point about scalability and future-proofing.

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Scalability and Future-Proofing

Scalability refers to how easily the app can grow and handle increased load or expanded requirements, and future-proofing is about how well the solution can adapt to future needs and technologies. These aspects have economic implications too – a scalable, flexible solution will extend the useful life of the app and protect your investment as your business evolves.

When you build a custom app, you have the advantage of designing it to your specifications, but you also take on the burden of ensuring it can scale and adapt:

• You’ll need to architect the system with sufficient capacity if you expect usage to grow (more users, more stores, more transactions). If you underestimate, you might face expensive re-engineering later.
• Future-proofing a custom solution means you must keep an eye on tech trends and continuously update the app to support them (for example, integrating new analytics tools, new marketing channels, or hardware like emerging mobile devices or IoT integrations in stores). If your original development didn’t account for these, adding them later can be costly.
• Often custom-built systems become legacy burdens in a few years – they might not integrate easily with new software, or the original developers have moved on, making changes harder. This can result in either expensive overhaul projects or eventually needing to replace the system entirely.

With a platform-based (template-driven) app framework, much of this concern is alleviated:

• Built to scale: Enterprise software vendors design their platforms to handle growing clients. A good platform will be cloud-based with elastic scalability, meaning if your transaction volume doubles during peak season, the system scales up without you needing to redesign anything. This saves you the cost of heavy refactoring for performance. For example, Awayco’s mobile POS is built with large enterprise retailers in mind, so it’s capable of scaling to hundreds of store locations and high transaction throughput. As a buyer, you leverage that robust architecture immediately.
• Module add-ons: Template-driven frameworks are often modular, which is a huge benefit for scalability of features. Need a new capability like appointment scheduling or AI-driven product recommendations? If the platform offers that module, you can simply enable or purchase that add-on, rather than building a whole new feature set. This modular approach means you can incrementally expand your app’s functionality with minimal cost compared to custom development of each new feature. It provides a future growth path: your app can evolve as the platform evolves.
• Continuous improvement: Vendors regularly update their platforms with new industry best practices and technologies. This keeps your solution up-to-date almost automatically. For instance, if a new mobile payment method becomes popular, the platform’s next update might include support for it – whereas a custom solution would require you to allocate budget and dev time to catch up. Essentially, buying into a good platform means you’re investing in an ecosystem that innovates on your behalf. This is a form of future-proofing; it reduces the risk that your app becomes obsolete or misses out on important new capabilities.
• Upgrades included: Many platform providers include major upgrades in their licensing. When they release “version 2.0” of the platform with big enhancements, you get access as part of your subscription. If you built your app, getting equivalent enhancements might require another big project. Economically, this means the value of what you’re paying for with a platform actually increases over time as new features are added, whereas the value of a one-time build depreciates unless you continuously invest more.

From a cost perspective, the scalability advantage of buying can be thought of like this: The vendor spreads out the R&D and infrastructure investment across all clients, so each individual client (you) pays a fraction of what it would cost to achieve the same level of scalability and innovation on their own. In other words, you’re sharing the cost (and benefit) of continual improvement with a community of other retailers using the solution. This economy of scale is hard to replicate with in-house development, unless you have an exceptionally large IT budget and team.

To illustrate, consider a retailer that built a custom app a few years ago and now wants to add a customer loyalty program into it. They might have to hire developers again for several months to integrate a loyalty system, incurring significant cost. Meanwhile, another retailer on a modular platform could simply turn on the loyalty module (which the vendor already built for all clients) and start using it in a matter of weeks, at a much smaller incremental cost. The latter clearly has a better ROI on new feature adoption.

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Making the Right Choice for Your Retail Enterprise

Every organisation’s situation is unique, and there are scenarios where each approach could be justified. However, for most enterprise retailers looking at the bottom line, the balance is tipping towards “buy” in the build vs. buy equation for mobile apps. The combination of lower upfront cost, reduced TCO, faster deployment, and ongoing vendor support makes off-the-shelf solutions very attractive.

That said, you should consider a few key factors to make the decision that’s right for you:

• Core Differentiator or Commodity? Ask whether the mobile app’s functionality is a core differentiator for your brand or more of a “commodity” capability that many retailers need. If it’s core (for example, your app uniquely defines your customer experience or you have proprietary processes that no existing software supports), then building might deliver unique value – you’ll get exactly what you want, at the cost of higher investment. If it’s not core – say you simply need a reliable mobile POS or a standard loyalty app – then buying will likely cover your needs at a fraction of the cost, since these are solved problems in the industry.
• Total Cost of Ownership (TCO): Perform a careful TCO analysis over a multi-year period. Include initial costs, ongoing maintenance/licence fees, infrastructure, support, and future upgrade costs. When you crunch the numbers, how does five-year (or ten-year) cost of build vs. buy compare? Often, companies are surprised that an in-house build’s TCO is far higher than anticipated once you factor everything in. Also consider worst-case scenarios (project delays, etc.) for the build option. In contrast, the buy option’s costs are more predictable. TCO calculations tend to favour buying unless the licence fees are extremely steep or the usage period is very long.
• Time and Resources Available: Do you have a capable development team idling and ready to take on a big project? And can your business wait for the solution? If you have neither spare engineering capacity nor time to spare, buying is almost certainly the better route. On the flip side, if you have a skilled in-house tech team and a culture of tech innovation (like some large global retailers do), you might be more inclined to build for strategic reasons. Just weigh the opportunity cost – could that team be utilised in a way that adds more direct value to the business instead of building something available on the market?
• Flexibility and Control vs. Convenience: Building gives ultimate control – you own the code, you can modify anything, and you’re not dependent on a vendor’s roadmap. Buying sacrifices some control (you might have to accept the vendor’s way of doing certain things, and you rely on their company to stay healthy and supportive). However, many modern platforms offer a lot of flexibility through configuration and even custom extension points (APIs, custom plugin modules, etc.), so the gap has narrowed. And the convenience of having a third party handle the heavy lifting is a huge relief for most retailers. Unless you specifically need that full control for strategic reasons, the convenience and lower risk of buying usually win out.
• Vendor Selection: If you choose to buy, picking the right vendor/platform is crucial. Ensure the platform is reputable, secure, and truly enterprise-grade. Evaluate the vendor’s track record with retailers your size, check references, and perhaps start with a pilot. The economics only pay off if the product actually delivers the promised benefits, so due diligence is needed to avoid a scenario where you “buy” but end up not fully utilising the solution (which would harm ROI). The good news is there are now mature retail-focused mobile app platforms like the one from Awayco, among others, that have proven deployments and can show you case studies of cost savings and revenue uplifts.

In many cases, retailers are finding a middle ground: using a modular platform as a foundation and then customising on top of it for any unique needs. This approach gives a best-of-both-worlds result – you get the cost and time advantage of an off-the-shelf core, plus the ability to differentiate in select areas important to you. For example, a retailer might use a standard mobile POS module but build a custom AI-driven recommendation feature that plugs into it, thus adding a bespoke touch without rebuilding the entire system. If you do identify truly unique requirements, check if the platform allows custom modules or integrations; most enterprise-grade ones do.

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Conclusion

Enterprise retailers evaluating the economics of mobile apps should take a hard look at the build vs. buy trade-offs. Custom-building an app offers tailor-made functionality and full control, but it comes with high costs, significant ongoing effort, and slower time-to-value. On the other hand, buying a platform-based solution provides a faster, more cost-effective path to getting robust mobile app capabilities in your business. The savings from a template-driven framework – in upfront development, in maintenance overhead, and in opportunity cost – can be substantial. These solutions are built to scale with your business and are continuously improved by the vendor, meaning you stay current with far less investment on your part.

For most retail use cases (mobile POS, clienteling, loyalty apps, etc.), an off-the-shelf or modular platform will meet 80-90% of needs out of the box. The remaining gaps can often be filled with minor customisation or simply adapting internal processes to the software. The result is lower total cost of ownership (TCO) and a quicker ROI, as the heavy lifting has essentially been done for you.

In today’s fiercely competitive and fast-moving retail environment, the ability to deploy new technology quickly and cost-efficiently is a major advantage. Choosing to “buy” a capable mobile app solution can give your organisation that advantage – allowing you to focus on leveraging the app to drive sales and delight customers, rather than sinking resources into reinventing the wheel.

Ultimately, the economics speak for themselves: unless your mobile app needs are highly specialised, the “buy” approach is likely to deliver greater value to your retail enterprise. It offers scalability, support, and continuous innovation without the hefty price tag and risk that come with a ground-up build.

Ready to move forward? See how our modular approach reduces your total cost of ownership.

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Key Statistics (Build vs. Buy at a Glance)

• Cost of Development: Building an enterprise retail mobile app from scratch can cost $300,000 to $500,000+, whereas implementing a platform-based solution can cut initial costs by 50–80%.
• Maintenance Overhead: Custom-built software typically incurs 15–20% of the initial development cost per year in maintenance and updates. (Example: a $400k build might need $60k+ annually in upkeep.)
• Time-to-Market: Custom development often takes 6–12 months (or more) to deploy a full-featured app. Adopting an off-the-shelf platform can reduce deployment time to around 2–4 months, getting the solution in use much faster.
• Retailer Sentiment: 74% of retailers say that mobile apps are essential for driving profitability, and 85% consider investing in mobile app technology as crucial for long-term success (reflecting the industry’s shift toward mobile solutions).
• Customer Spending: Shoppers using a retailer’s mobile app tend to spend 72% more per transaction on average compared to those who don’t use the app – highlighting the strong ROI potential of a well-designed mobile app.
• Decision Impact: Research indicates that 67% of failed software projects in enterprises are attributed to a wrong choice between building vs. buying. Conversely, making the right choice can yield up to 25% cost savings and 30% faster time-to-market according to industry studies.